Claims Privacy Statement

1. Introduction

This Privacy Statement (“Statement”) explains how Maven Public Sector, a part of Aon UK Limited and its affiliated companies and subsidiaries (“Aon”) makes use of the personal information collected about you in connection with the insurance product or service (the “Service”). Throughout this Statement, Aon may be referred to as “Aon”, "we", "us", or "our".

We are a company incorporated in England and Wales (registered number 0210725) and have our registered office at The Aon Centre, The Leadenhall Building, 122 Leadenhall Street, London, EC3V 4AN.

2. Processing Your Information

The information collected from you is used for managing and processing your claim, including:

a. Managing insurance and reinsurance claims
b. Investigating and settling claims or complaints in relation to insurance policies and / or service provided
c. Defending or prosecuting legal claims by facilitating the prevention, detection and investigation of crime and the apprehension or prosecution of offenders
d. Investigation or prosecuting fraud
e. Trace debtors and recover any outstanding debt in connection with the Service provided

3. Information collected from Third Parties

In addition to sourcing personal information from you directly, we may also collect personal information about you from other parties like insurers, reinsurers, witnesses, experts, loss adjusters, solicitors and claims handlers or any other relevant entity for underwriting, claims handling and fraud prevention purposes.

4. Recipients of Your Information

We may disclose your personal data and sensitive data to insurers, reinsurers, legal advisers, loss adjusters, solicitors, experts, the policyholder, claims database and claims investigators, where necessary to investigate, exercise or defend legal claims, insurance claims or other claims of a similar nature.

5. Overseas Transfers of Your Information

Where we collect personal information about you in the United Kingdom (the “UK”) or the European Economic Area (the “EEA”) we may transfer the information to countries outside the UK or EEA for the processing purposes outlined in this Statement. This may include transfers to countries that the European Commission (the “EC”) and UK data protection regulator consider to provide adequate data privacy safeguards and to some countries that are not subject to an adequacy decision. Where we transfer personal information to countries that are not subject to an adequacy decision we shall put in place appropriate safeguards, such as data transfer agreements approved by the EC or UK data protection regulator, as appropriate. Where required, further information concerning these safeguards can be obtained by contacting us.

6. Information Security

We have implemented appropriate security measures to protect the confidentiality, integrity and availability of the personal information we collect about you and ensure that such information is processed in accordance with applicable data privacy law.

7. Legal Grounds for Processing

We rely on the following legal grounds to collect and use your personal information:

a. Legal and regulatory obligations

The collection and use of some aspects of your personal information is necessary to enable us to meet our legal and regulatory obligations. For example, Aon is licensed and regulated by the Financial Conduct Authority (the “FCA”) and is required to provide the Service in accordance with FCA rules.

b. Legitimate interests

The collection and use of some aspects of your personal information is necessary to enable us to pursue our legitimate commercial interests, e.g. to operate our business and to enable processing of your claims. Where we rely on this legal basis to collect and use your personal information we shall take appropriate steps to ensure the processing does not infringe the rights and freedoms conferred to you under applicable data privacy law.

c. Insurance purposes

The collection and use of some aspects of your personal information, such as information concerning your health, is necessary for insurance purposes. These purposes include advising on, arranging, underwriting or administer the insurance services, assessing and administering claims or exercising our rights or obligations in connection with the services.

d. Preventing and detecting unlawful acts

We will use your personal information, including information relating to criminal convictions or alleged offences to prevent and detect fraud, other financial crime and crime generally in the insurance industry.

8. Data Retention

How long we retain your personal information depends on the purpose for which it was obtained and its nature. We will keep your personal information for no more than the time required to fulfil the purposes described in this privacy notice unless a longer retention period is permitted by law. We have implemented appropriate measures to ensure your personal information is securely destroyed in a timely and consistent manner when no longer required.

In specific circumstances we may store your personal information for longer periods of time so that we have an accurate record of your dealings with us in the event of any complaints or challenges, or if we reasonably believe there is a prospect of litigation relating to your personal information or dealings.

9. Your Information Rights

You have the following rights under applicable data privacy law in respect of any personal information we collect and use about you:

a. The right to access and inspect your personal information or be provided with a permanent copy of the information being held about you.
b. The right to request the correction of your personal information or in cases where the accuracy of information is disputed, to supplement the information to give statement that you dispute its accuracy.
c. The right to request the erasure of your personal information, particularly where the continued use of the information is no longer necessary.
d. The right to object to the use of your personal information, particularly where you feel there are no longer sufficient legitimate grounds for us to continue processing the information.
e. The right to object to the use of your personal information for direct marketing purposes.
f. The right to request the restriction of your personal information from further use, e.g. where the accuracy of the information is disputed and you request that the information not be used until its accuracy is confirmed.
g. The right to request that some aspects of your personal information be provided to you or a third party of your choice in electronic form to enable its reuse.
h. The right to object to decisions involving the use of your personal information, which have been taken solely by automated means.
i. The right to complain to the relevant data protection regulator about our processing of your personal information.

It is important to note, however, that some of the rights described above in the above section can only be exercised in certain circumstances. If we are unable to fulfil a request from you to exercise one of your rights under applicable data privacy law we will write to you to explain the reason for refusal. Where required, further information concerning these rights and their application can be obtained by contacting the Global Data Privacy Office (email: data.privacy@aon.co.uk).

10. Complaints

If you wish to make a complaint about the way we use your personal information you should raise this with us by contacting AUM complaints in the first instance either by any one of the below methods:

a. Email: maven.publicsector.claims@mavenps.co.uk

b. Phone: +44 (0)1737 783 740

c. Post: 

Maven Public Sector
Claims Department
Grosvenor House
65-71 London Road
Redhill, RH1 1LQ

However, if you are not satisfied with the way we have handled your complaint you have the right to raise the matter with the relevant data protection regulator:

England
Information Commissioner's Office, Wycliffe House, Water Lane, Wilmslow, Cheshire SK9 5AF
Tel: 0303 123 1113 (local rate) or 01625 545 745 (national rate)

Scotland
Information Commissioner's Office, 45 Melville Street, Edinburgh EH3 7HL
Tel: 0131 244 9001

Wales
Information Commissioner's Office, 2nd floor Churchill House, Churchill way, Cardiff CF10 2HH
Tel: 029 2067 8400

Northern Ireland
Information Commissioner's Office, 3rd Floor 14 Cromac Place, Belfast BT7 2JB
Tel: 0303 123 1114 (local rate) or 028 9027 8757 (national rate)

11. Contact Information

If you have any questions about the content of this Statement or the rights conferred to you under applicable data privacy law you should contact the Global Data Privacy Office at the following address:

Data Protection Officer
Aon Services Corporation
The Aon Centre
The Leadenhall Building
122 Leadenhall Street
London
EC3V 4AN
Email: data.privacy@aon.co.uk

Changes to this Statement

We may update this Statement from time to time. When we do, we will post the current version on this site, and we will revise the version date located at the bottom of this page.

We encourage you to periodically review this Statement so that you will be aware of our privacy practices.

This Statement was last updated on April 09, 2021.

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